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Effective Date: 27 July, 2026
Introduction
Welcome to Rudra Aircon ("we," "our," or "us"). We are committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.rudraaircon.com) or use our HVAC sales, installation, and maintenance services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our products or services, when you participate in activities on the website, or when you contact us. The personal information we collect may include:
- Contact Information: Name, email address, phone number, and physical address (for site visits and installations).
- Business Information: Company name, job title, and project details for commercial inquiries.
- Technical Data: IP address, browser type, operating system, and website usage details collected automatically via cookies.
2. How We Use Your Information
We use the information we collect or receive for the following business purposes:
- To facilitate and manage your requests for quotes, consultations, and HVAC services.
- To deliver products, execute installations, and perform Annual Maintenance Contracts (AMCs).
- To send you administrative information, such as updates to our terms, product warranties, or service schedules.
- To respond to customer service inquiries and offer troubleshooting support.
- To improve our website functionality and user experience.
3. Sharing Your Information
We do not sell, trade, or rent your personal identification information to external third parties. We may share your information only in the following situations:
- Authorized Partners: We may share necessary details with Hitachi Cooling & Heating for warranty registrations and authentic product support.
- Service Providers: We may share data with third-party vendors who perform services on our behalf (e.g., website hosting, payment processing).
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable laws, governmental requests, or court orders.
4. Data Security
We implement standard administrative, technical, and physical security measures to help protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
5. Your Privacy Rights
You have the right to request access to the personal information we hold about you, request corrections to any inaccurate data, or request the deletion of your personal data, subject to certain legal exceptions (such as maintaining records for warranty or tax purposes).
6. Contact Us
If you have any questions or comments about this Privacy Policy, please contact us at:
- Email: rudraaircon28@gmail.com
- Phone: +91-8104778107
- Address: 260, Balaji Market, Near Ghatothkach Circle, Kota, Rajasthan, 324005, India
